eGovernment Intelligence

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Duration: Giugno 2010 – Maggio 2011
Customer: Direzione Sistemi Informativi della Regione Veneto
Line of Research: eGovernment Intelligence

Project Summary
On the basis of the classic Deming Plan-Do-Check-Act (PDCA) schema, heavily used for quality management in the enterprises, a comprehensive model for the management, audit and evaluation of innovation projects brought forward by local administration has been identified (see figure). The schema allows the public bodies the possibility to measure objectively the impact of innovation policies developed by Public Bodies.

In order to complete the model an “eGovernment Intelligence” architecture has been designed, able to support: (a) the qualification of policies / projects and the definition of innovation targets; (b) the scheduled measures for innovation, economic & social development; (c) a detailed geo-referentiated analysis of the territorial evolution of the indicators; (d) the review of policies / projects on the basis of the results obtained.

 egov-int-pdca

Fig. 1 – the comprehensive model for the management of ICT innovation I& eGovernment Intelligence.

The model has been designed to allow:

  • the objective validation of the eGovernment / ICT innovation projects’ effectiveness,
  • an appropriate qualification & quantification of the effectiveness through appropriated territorial KPIs,
  • the automatic (via webbots / spiders) and semi-automatic (via scrapers / wrappers) gathering of KPIs, completing the data when necessary with focused survey campaigns,
  • the representation and mapping of KPIs in order to explicit the relation of them with the innovation projects and with the interested areas.

The model is developed as follows, on the basis of the software modules and related interfaces (see figure):

a)      Policy Manager [PLAN], managed by the policy maker,
b)      Event Scheduler [DO], managed by a tecnical administrator,
c)      Impact Monitor [DO], the webbots / adapters / spiders engine,
d)     Geodata Viewer [CHECK], to represent the data,
e)      Policy Reviewer [ACT], to review the policies against the results,
f)       finally, the Project/Policy Simulator [WHAT-IF].

egov-int-modules

Fig. 2 – Software components for the eGovernment Intelligence model.

More details can be found in this EGOV presentation or in this CISIM presentation.

Organization

eGovernment Intelligence Management Committee
Unive-DAIS: Prof. Agostino Cortesi (Responsible), Dr. Antonio Candiello (PM)
Rve-DSI: Ing. Elvio Tasso (Responsible), Antonino Mola (PM)
Engineering Spa: Ing. Gabriele Ruffatti (SpagoBI Manager)

eGovernment Intelligence Technical Committee
Unive-DAIS: Dr. Antonio Candiello (R&D coordination) and the students: Antonio De Faveri, Maura Geron, Lorenzo Bianchin, Marco Simion
Engineering Spa Ing. Gabriele Ruffatti (SpagoBI), dr.ssa Grazia Cazzin (Spago4Q), Andrea Gioia
Rve-DSI: Antonino Mola (customer requirements)

Publications
KPIs from Web Agents for Policies’ Impact Analysis and Products’ Brand Assessment”, A. Candiello e A. Cortesi, CISIM 2011: Computer Information Systems: Analysis and Technologies proceedings, in CCIS vol. 245, pp. 192-201, Springer-Verlag, Heidelberg, 2011 (see the CISIM presentation);
KPI-Supported PDCA Model for Innovation Policy Management in Local Government”, A. Candiello e A. Cortesi, EGOV2011, proceedings, Lecture Notes in Computer Science 6846, pagg. 320-331, Springer, Heidelberg, 2011 (see the EGOV presentation);
“Tecnologie per l’e-Government e servizi al cittadino: un percorso proposto dalla Regione Veneto”, pp. 77-90, A. Mola, in “Socialità in movimento: collezione di prospettive e voci dal territorio del Miranese e della Riviera del Brenta a partire dall’esperienza progettuale J-Step”, libro a cura di A. Candiello e Andrea Marella, Quaderni dell’Associazione M.A.S.Ter., Università di Padova, Cleup, Padova, 2011.

Deliverables
Consegna del prototipo di eGovernment Intelligence”, A. Candiello, D4 Rev.1.0 del 31/3/2011, pagg.1-31;
Documento di analisi e progettazione”, A. Candiello, D3, Rev.1.0 del 20/12/2010, pagg.1-40;
Versione definitiva del modello strutturale”, A. Candiello, D2.2, Rev.1.0 del 31/03/2011, pagg.1-37;
Prima bozza del modello strutturale”, A. Candiello, D2.1, Rev.1.0 del 30/9/2010, pagg.1-24;
“Creazione di una mappa degli indicatori”, A. Candiello, D1 Rev.1.2 del 31/3/2011, pagg.1-68;

Student Thesis
Progettazione ed implementazione di Spider e Webbot”, tesi di laurea di M. Geron, Relatore: A. Cortesi, Correlatore: A. Candiello, Corso di Laurea in Informatica (Triennale), Università “Ca’ Foscari” di Venezia, AA 2010-2011, pagg.1-76;
Modelli e sistemi di eGovernment Intelligence”, tesi di laurea di L. Bianchin, Relatore: A. Cortesi, Correlatore: A. Candiello, Corso di Laurea in Informatica (Triennale), Università “Ca’ Foscari” di Venezia, AA 2009-2010, pagg.1-54.